Have a technology problem you’d like handled during an evening or weekend?
Tell me what’s going on. I’ll review the issue and my availability and let you know whether I can help and what the next step would be.
I review the problem and scheduling needs.
I contact you to discuss the next step.
Many issues can be handled remotely.
Limited on-site support may be available in the Triangle.
Slow or aging computers
Outlook or email problems
Login, multi-factor authentication (MFA) and account access issues
Backup concerns
Wi-Fi and network instability
File transfers and migrations
Slow or unstable system troubleshooting
New device setup and replacement
Many issues can be handled remotely through Zoom or secure remote support sessions.
On-site support may be available in the Triangle area depending on scheduling and the nature of the issue.
Most requests receive a response within one business day, depending on scheduling and workload.
Additional evening and weekend support may be possible for urgent operational issues, depending on scheduling.
We understand the importance of protecting sensitive legal and client information. We only request the information necessary to review your issue and recommend next steps.
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